Walden MMHA 6700 Week 3-11 Discussions & Assignments

MMHA 6700 week 9 Assignment-Operational Process Flow

Note: To access this week’s required library resources, please click on the link to the Course Readings List, found in the Course Materials section of your Syllabus.

Required Readings

McLaughlin, D. B., & Olson, J. R. (2017). Health care operations management (3rd ed.). Chicago, IL: Health Administration Press.

Chapter 7, “Statistical Thinking and Statistical Problem Solving” (pp. 167-201)

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Chapter 11, “Process Improvement and Patient Flow” (pp. 281-320)

Barrett, R. T., & Tolbert, S. H. (2014). Problem solving in the workplace through application of business knowledge and quantitative methods. Journal of Business and Economics, 5(7), 937–944. Retrieved from http://w.academicstar.us/UploadFile/Picture/2014-9/2014916114047933.pdf

Barrett, R.; Tolbert, S., & Academic Star Publishing Company. (2014). Problem Solving in the Workplace through Application of Business Knowledge and Quantitative Methods. Journal of Business and Economics, 5(7), 937-944. Used with permission of Academic Star Publishing Company.

Nordlander, T. E. (2014). The healthcare sector needs more operational research. Lecture Notes in Management Science, 6, 1–3. Retrieved from http://orlabanalytics.ca/lnms/archive/v6/lnmsv6p1.pdf

Nordlander, Tomas Eric, ‘The Healthcare Sector Needs More Operational Research’, 6th International Conference on Applied Operational Research, Vancouver, BC Canada, 29-31 July 2014

Zhong, X., Williams, M., Li, J., Kraft, S. A., & Sleeth, J. S. (2014, August). Primary care redesign: A simulation study at a pediatric clinic. Paper presented at the meeting of IEEE International Conference on Automation Science and Engineering (CASE), Taipei, Taiwan.

MoreSteam.com. (n.d.). Process flow chart. Retrieved from https://www.moresteam.com/toolbox/process-flow-chart.cfm

Required Media

Watch the following videos on process flow and critical path.

Projex Academy. (2016, October 7). Learn PMP critical path in 17 minutes flat! [Video file]. Retrieved from https://www.youtube.com/watch?v=t6KVR80B7Dc

MuskegonCC. (2013, January 3). QC101 process flow charting [Video file]. Retrieved from https://www.youtube.com/watch?v=_2miUEt81nI

Schade, M. B. (2012, March 2). Basics of mapping a process. Simple. Handy. [Video file]. Retrieved from https://www.youtube.com/watch?v=JENOhSXzi2U

Zabel, M. (2012, May 14). Process mapping [Video file]. Retrieved from https://www.youtube.com/watch?v=LJwKZuQUb7g

Assignment: Operational Process Flow

Process improvement requires the analysis of processes and of data. In this Assignment, you will develop a process flow for an operational activity that takes place in your organization, whether or not you work in the field of health care.

To prepare for this Assignment:

Read the articles and watch the videos on process mapping and critical path. Identify an operational activity within your organization, or an organization with which you are familiar. These activities could include business planning, staff training initiatives, changes in case management, etc.

The Assignment:

Using what you have learned about process mapping in this week’s resources, create a process mapping flowchart to measure operational data of the activity using Microsoft PowerPoint or Microsoft Visio. Identify the important measurements within your process which provide operational data. Then, based on the process map you have created, list and describe these measurements and the critical path within your process, utilizing any additional process improvement tools necessary. Your completed Assignment should include the flowchart, a description of process measurements, the critical path analysis, and a 1- to 2-page summary.

By Day 7

Submit your Assignment.

Submission and Grading Information

To submit your completed Assignment for review and grading, do the following:

Please save your Assignment using the naming convention “WK9Assgn+last name+first initial.(extension)” as the name.

Click the Week 9 Assignment Rubric to review the Grading Criteria for the Assignment.

Click the Week 9 Assignment link. You will also be able to “View Rubric” for grading criteria from this area.

Next, from the Attach File area, click on the Browse My Computer button. Find the document you saved as “WK9Assgn+last name+first initial.(extension)” and click Open.

If applicable: From the Plagiarism Tools area, click the checkbox for I agree to submit my paper(s) to the Global Reference Database.

Click on the Submit button to complete your submission.

MMHA 6700- PROJECT MANAGEMENT PLANNING

Subject: Business / Management
Question
Project Management Planning

Because many aspects of health care operations are changing, health care administrators oversee a wide variety of projects. These can include logistical projects such as moving a department to a new facility, technology-related projects such as introducing a new system or piece of equipment, or process-related projects such as initiating new procedures for patient discharge. If the project has any degree of complexity, it will benefit from a project management approach. Administrators and managers in health care need to have a working understanding of project management: why it is important, what it accomplishes, and the repercussions on the organization if its basic tenets are ignored or not followed. Within project management, the project plan is the cornerstone of successful execution of a project. The project plan is designed to guide the process and execution of a project.

For this Assignment, you will develop a project plan, using as your focus a work-related project you are doing now or will be doing in the future.
Part 1: Service Level Agreement

It is suggested that the project you select be manageable in scope and not overly complex. You will assume that the objectives and scope of the project you have selected have been vetted and approved. The next step is to develop a project plan. You will develop a project management plan that will walk through key steps of the project management process. The objective of this Assignment is not a deep dive into the full intricacies of project management. Rather, it is to ensure that as a health care administrator, you have a solid theory and practical knowledge of key aspects of the project management process.

For Part 1 of this Assignment, you will create a Service Level Agreement (3–5 pages) which includes the following:

Project Description, Purpose, and Objectives: The project description delineates key aspects of a project. In 1–2 pages, your project plan should:
Describe the project and explain the purpose and justification for the project.
Explain the goals and objectives of the project.
Describe the requirements for the project.
Explain the tangible measures for acceptance criteria used to achieve project success.
Project Scope: The project scope defines the scope of the project and how the scope will be managed.

n 2–3 pages, your project plan should:

Summarize, in detail, the expected deliverables for the project.
Explain the acceptance criteria for the project.
Explain the project assumptions, risks, and constraints.

Roles and Responsibilities: By definition, a project is a unique undertaking with a beginning and an end point. One responsibility of management is to determine who will be a part of the project team (including designation of a project manager). Ask yourself, “Who needs to be on this team to ensure that project goals are successfully met?” Consider as well the importance of communication among team members. What communication needs will each individual have? With whom will they communicate and how?

Using the Project Roles and Responsibilities Matrix template in the Learning Resources, list the names* and titles of all individuals or entities involved in the project. Indicate whether each stakeholder is internal or external to the project organization.

Note:For privacy purposes, please use pseudonyms.
Identify the internal and external stakeholders for a project.
Distinguish the roles and responsibilities of the project stakeholders.
Explain how to communicate with project stakeholders. Walden MMHA 6700 Week 3-11 Discussions & Assignments

Part 2: Project Schedule

There are many different methodologies for planning and scheduling a project. For this Assignment, you will develop a Gantt chart that depicts key project activities, time allotted for each activity, and when each activity is scheduled to begin. To do so, you will need to consider dependencies. Some activities will be sequential, others may be simultaneous, and some may overlap.

Note: You may create your own Gantt chart using Excel, or search for and download a Gantt chart template.

Using a Gantt chart, construct a project schedule.
In 2–3 paragraphs of your project plan, explain the estimating techniques used to develop your project schedule. Provide rationale for why these techniques will be effective.

Part 3: Strategies for Maintaining the Project Budget

A project begins with an approved budget. Too often, however, unless the budget is meticulously managed, budget overruns occur. Health care administrators must ensure that the project management process includes careful oversight on spending. In 2–3 pages, describe the project budget key success factors including the following:

Analyze at least three strategies that can be applied for due diligence and maintaining oversight of the project budget.
Explain at least two challenges each of these strategies might present and identify opportunities for improvement.
Compare the positive outcomes that might result from each strategy.

Part 4: Risk Management, Quality Management, and Sustainability

Even the most straightforward and well-planned project can be impacted by unexpected circumstances. Anticipating risks is a key part of project management, and one that a health care administrator or manager must ensure is taken into consideration by the project team. Additionally, If not carefully monitored, budget and time constraints can take a toll on the quality of a project. Create a 2–4 page risk management and quality management plan, which includes the following:

Describe how you plan to manage risks for your project.
Analyze strategies for managing quality within your project.
Analyze strategies for sustainability of your project.
Describe at least two tools and/or techniques you plan to use to manage quality and defend why you chose those tools.

Submit your Assignment by Day 7.

Refer to the Week 4 Assignment Rubric for specific grading elements and criteria. Your Instructor will use this rubric to assess your work.