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PSYC305 Week 1 Discussion 1 & 2

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Week 1: Charismatic Leaders and Communication

Do you think communication is more important to leaders now than it was in Hitler’s and FDR’s time? Explain why you think so or why you disagree. Who is a more current charismatic leader that you know of, and how are they similar to Hitler or FDR in their communication style?

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Week 1: Ohio State and Michigan Studies

Consider the findings from the Ohio State and Michigan studies: Good leadership requires effectiveness on two dimensions – initiating structure, commonly called task orientation, and showing consideration, commonly called employee orientation. Evaluate a leader you know using those two dimensions of good leadership. Describe how well that leader manages both those dimensions. What is the outcome of their strengths or weaknesses in those dimensions?

1. Describe a situation that would call for a more task oriented leader.
2. In what situations would a more employee oriented leader be more successful?

Which orientation do you reflect in your style of leadership? Why do you tend to lean toward that style?

PSYC305 Week 2 Discussion 1 & 2

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Week 2: Communication

It has been said that communication controls, motivates, provides release, and facilitates decision-making. What happens in an organization when communication is limited? How does downward and upward communication affect the functions mentioned above?

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Week 2: Communication

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PSYC305 Week 3 Discussion 1 & 2

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Week 3: Your Personality and Values

Values may be self-governing, but they do change with time. The link between personality, values, and work ethic is difficult to decipher. Your basic makeup is with you in every situation, especially in your organization. Have your values changed as you have matured, or have they stayed the same? Do you have different values than your parents or siblings? How do values affect the cohesiveness of the workplace?

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Week 3: What’s Best for the Workers is Best for the Company?

A student who worked for Chipotle stated: “I love the Chipotle standard that what’s best for the people (employees) is best for the company and vice versa, so I always strive to do my best.” It sounds simple, but in reality, that is a difficult culture to enact. Why do you suppose that it isn’t common in most organizations? What is difficult about the implementation of such a policy? Does everyone have the same definition of “doing your best”? Will slackers perceive their best in a different light? Can you count on most managers to model the appropriate behavior? Who supervises the managers, and how are they held accountable, not only for product, but for cultural expectations?

PSYC305 Week 4 Discussion 1 & 2

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Week 4: Employee Needs

Please take a look at the bulleted needs described on page 286: survival, security, belonging, respect, and fulfillment. Then, describe how your organization meets those needs, and explain what they could do differently to better meet the fulfillment needs.

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Week 4: Happy Employees – common, or scarce?

To kick off this discussion, remember what we were discussing this week about happy employees. Our lecture talked about making employees number one. How prevalent do you find this to be? Do you think it is common? Why or why not? Is it a lack of knowledge, ignorance, or arrogance? You would think that this concept was easy to understand. Do you think today’s managers and leaders forgot to read the handbook on effective employee management?

PSYC305 Week 5 Discussion 1 & 2

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Week 5: Manage Team Diversity and Avoid Groupthink

Our text discusses the conclusion of research: Diverse teams utilize diverse opinions and approaches and are generally more effective in their accomplishment of tasks. Yet, the text states “diversity appears to increase group conflict.”

In what ways does diversity make conflict into a positive result? How can the appreciation and encouragement of people to be themselves and share their thoughts result in cohesiveness and effectiveness?

What are some specific things you could do or say in any group to decrease the conflict inherent in diversity and increase the productivity inherent in many minds and styles working together?

How does dealing with diversity in teams help in avoiding groupthink? Think about the forces of groupthink and how they can be dealt with when diversity of opinions, ideas, strategies, is allowed to function in teams.

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Week 5: Organizational Climate: Warm and Open, or Chilly with a Chance of Rain?

As stated in Chapter 5, organizational climate is the hallmark of integrated purpose, strong focus on the advancement of the individual, and respect for all members. Discuss any situations you have encountered in your vocational experiences where this cohesiveness was evident. How did you feel? How do you think this climate affected turnover?

If you have not experienced this type of corporation, what kinds of expectations would you have when you join it? How do you think the employees feel about their situation?

PSYC305 Week 6 Discussion 1 & 2

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Week 6: Successful Change Management

Since change in the workplace is constant, a good leader knows how to implement and lead effective change. A description on p. 418 and 419 explains how change affects top management, middle management, and frontline employees. Read this section, and consider a time when you experienced change in your organization.

Describe how people at those three levels in the organization initiated or responded to the change. Did top management help his or her middle managers prepare employees for and implement the change? Did management understand the “losses” experienced by employees? Were employees resistant to the change? How did management overcome that resistance?

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Week 6: Stress and Burnout Prevention

What is burnout? Who gets burned-out?

Read the stories about Joe in “We Buried Joe Today” and the “A tragic story” about ambulance attendants on pages 432 and 433. Comment on the stories and similar ones you may have heard about.

PSYC305 Week 7 Discussion 1 & 2

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Week 7: Beneficial Conflict

Conflict can be beneficial to organizations, stimulating cohesiveness and creativity. Of course, it can have the opposite effect. Provide any examples of your experience with conflict. Read Fight for What’s Right: Ten Tips to Encourage Meaningful Conflict (Links to an external site.)Links to an external site.. Also, after reviewing the chapter, list the positive results that can come from organizational conflict.

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Week 7: Cultural Sensitivity

4949 unread replies.112112 replies.Cultural sensitivity is crucial to local and global success. It is very difficult to be aware of and sensitive to issues and traditions we are ignorant about. How can we decrease our own ignorance? Can we be proactive about it, or do we just have to wait until someone alerts us that we are being insensitive?

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PSYC305 Week 1 Individual Assignment 1

Week 1: Individual Assignment 1

Individual assignment: McFarlane Case, p. 65 (Manning & Curtis): “Part One Video Case, Toying with Success: The McFarlane Companies”

After reading the case, answer “Questions for Discussion” 1 and 2, providing evidence for points you make.

Then, include a well thought-out and reflective 6 to 10-line personal conclusion.

Submit your assignment AS A MICROSOFT WORD DOCUMENT. PSYC305 Full Course Work Latest

PSYC305 Week 2 Team Assignment 1

Please read the page “Team Assignments Approach and Overview” located in the Files section of the Course Menu for an overview of approach and requirements for Team Assignments, and the following detailed instructions for Team Assignment 1 to be started in Week 1, and completed in Week 2.

As you know, to develop leadership skills, hands-on in this course, you are being put in virtual teams of 4. With your team members, you will complete 4 team assignments, one in each of weeks 2, 3, 5, and 6. You will do this by each team member having the opportunity to be the Leader in at least one of the Team Assignments (while others take on other specific roles that week).

Objectives of Team Assignment 1 (due Week 2)

1. To become aware of your leadership qualities, where and how they were developed, areas that need development, and how you could start developing your leadership qualities; and

2. In order to work together virtually, you will share information with your team about how and when you are available for communication with your team, and your leadership and course goals as stated in 1) above.

Tasks and deliverables for the team assignment of Weeks 1 and 2 – to be completed in week 2:

Instructions: Team Assignment 1 requires you to

1. Get started in Week 1 to

1. Individually, analyze your leadership strengths, and areas to develop and improve, based on the personal Leadership development and Course goals document (LDCG) in the Files section of the Course Menu,

2. Indicate your program, experience with online courses, day and time availability, contact information (phone, chat, e-mail address), and time zones, etc… using the Communication Preferences (CP) document in the Files section of the Course Menu.

3. Communicate and share the above information in LDCG and CP documents, with your team members, by posting in Team Discussions.

2. Continue in Week 2 to

1. Share the above information with each other,

2. As a team, using the above information, plan out team roles, such as leader, motivator, communicator, facilitator, etc…, for all team members, for all 4 team assignment weeks 2, 3, 5 and 6, as suggested in Team Roles document in the Files section of the Course Menu.

3. Collate all team members’ Leadership Development and Course goals and Communication Preferences information with Team roles, in ONE Word document. You may create a table in Word, or an Excel worksheet to represent the information on Leadership and Course Goals (LDCG) summary and Communication Preferences (CP) summary, and submit with the Team Roles information, all in ONE Word document.

Team assignment deliverable must be submitted in three places: at the end of the Team discussions by Team Leader, in the Files section of the Course Menu by the leader, and in your own Week 2 Team Assignment area by each team member.

3. To ensure productivity by each member of your team, a Team Leader and Member Report (TLMR), available in the Files section of the Course Menu, will be completed by each member of the team and posted by each member in the Team discussions between Friday and Saturday midnight, and in their own Team Assignment area along with their Team assignment deliverable/ product by Sunday 11:59pm.

If the TLMR is not posted in Team discussions and own area by Sunday 11:59pm, up to 20% points may be deducted from the full points of the Team assignment.

PSYC305 Week 3 Team Assignment 2

Objectives of Team Assignment 2

1) to continue to work in your team with a new leader and members in other roles, all that were specified in Week 2 assignment, for Week 3, and

2) to participate fully in completing a PowerPoint based on research conducted by your team on a top company to work for, to examine its original and current leadership, values and profitability, and to create and submit a PowerPoint according to criteria and suggestions provided.

Tasks and Deliverables for the Team Assignment 2 of Week 3:

Select one of the top 10 companies from 2013, 2014 or any other year to investigate, researching the names from the site below, and as mentioned in Week 3 lecture:

http://www.greatplacetowork.com/best-companies/100-best-companies-to-work-for (Links to an external site.)Links to an external site.

Create a PowerPoint presentation with graphics about the company you selected Ensure that the following information has been researched and represented in the PowerPoint:

What is the company known for? What does it do right? What are its mission and values? Does it work toward social responsibility?

What is the company’s background—what is the source of its leadership, conscience and approach to social responsibility? What is the rationale for employee-friendly endeavors? What is the history behind its good governance?

Who leads this company toward excellence presently? What are that person’s values? Are the values stated by the leader(s)? Do those values drive the company and carry over to its employees? What are the leadership qualities of the people responsible for its success?

Is the company profitable? Can you be a caring organization and still be profitable? (You may need to look in Hoover’s library database for a financial report.)

PowerPoint advice: Every slide should have clear, readable text no smaller than 28 point font; remember to limit your use of full sentences. Each slide should also have some kind of visual to enhance the communication of that content. Using APA guidelines cite your sources, including in-text citations. The professional team product includes an introduction, multiple content slides, and a conclusion, as well as a reference slide. Better products usually have about 15 to 20 slides (four or five from each student). You may need more for more complex products. More detailed guidelines on presentation techniques is provided in a document “PowerPoint dos and don’ts” in the Files section of the Course Menu.

Submit your team assignment deliverable/product to the team discussion, the Files section of the Course Menu for all to see, and to the Team Assignment area. The presentation is posted in the team discussions so that you can all work on it, and the team leader or designee should post a final copy in the Files section of the Course Menu so other teams can see it. Each participating team member should post the same final copy in his or her own Week 3 Team Assignment area so that it can be graded.

Remember to post the TLMR (Team Leader and Member Report) in Team discussions, and in your own area along with the deliverable/ product (PowerPoint).

PSYC305 Week 3 Individual Assignment 2

Week 3: Individual Assignment 2

Take the Big 5 Personality Inventory on p. 387 in our book. Write a 400- to 600-word summary of your personality, as described by the Big 5 Inventory.

Discuss the upsides and the downsides of the pattern of the five dimensions or traits of your personality.

We know that three of the Big 5—conscientiousness, openness, and extroversion—are closely associated with leadership effectiveness.

How do your scores reflect your readiness to become a leader? Include a reflection about how your personality shapes your behavior toward work, school, and teamwork. PSYC305 Full Course Work Latest

PSYC305 Week 5 Individual Assignment 3

Week 5: Individual Assignment 3

Read the case study “Part Five Video Case—Hot Topic: Employees with Passion” on p. 281 of your textbook and answer the ‘Questions for Discussion’ 1 and 2, providing evidence for points you make.

For full points, ensure substantive responses to the questions. See rubric below for criteria for full points.

Don’t forget to submit your assignment.

PSYC305 Week 5 Team Assignment 3

Objectives of Team Assignment 3

1. to continue to work in your team with a new leader and members in other roles, all that were specified in Week 2 assignment, for Week 5, and

2. to participate fully in completing a PowerPoint based on research conducted by your team on the phenomenon of groupthink and at least 3 scenarios/examples in which groupthink has had significant negative consequence.

Tasks and Deliverables

Read the section on “Avoiding groupthink” in the Manning and Curtis book, pp. 256–258. With your team, investigate multiple examples of groupthink and present information about the phenomenon and at least 3 scenarios / examples (other than the Space Shuttle Challenger Disaster) in a PowerPoint presentation. Your presentation must cover examples/ scenarios in which groupthink has had a significant consequence.

Submit your team assignment deliverable/product to the team discussion, Files section of the Course Menu for all to see, and to the Team Assignment area. The presentation is posted in the team discussions so that you can all work on it, and the team leader or designee should post a final copy in the Files section of the Course Menu so other teams can see it. Each participating team member should post the same final copy in his or her own Team Assignment area so that it can be graded.

Remember to post the TLMR (Team Leader and Member Report) in Team discussions, and in your own area along with the deliverable/ product (PowerPoint).

PSYC305 Week 6 Team Assignment 4

Objectives of Team Assignment 4

1) to continue to work in your team with a new leader and members in other roles, as specified in week 2 assignment, for week 6, and

2) to participate fully in completing a PowerPoint on an enlightened organization, as described on p. 87- 91 in Manning and Curtis, by assessing its organizational climate and highlighting characteristics of loyalty, consideration for others, motivation, communication, and leadership in that organization.
Tasks and Deliverables

Each team: Find an organization that has an enlightened organizational culture, as described on p. 87- 91 in our Manning-Curtis book. Research their culture and climate via the Web or other resources, and create a PowerPoint presentation, based on the Organizational Climate assessment and highlighting the characteristics of loyalty, consideration for others, motivation, communication, and leadership in that organization. Some examples for you to consider include: SAS, Google, Nugget Markets, and World Famous Pike Place Fish Market. There are many others, so have fun exploring the world of exceptional organizations and their enlightened culture.

PowerPoint advice. Every slide should have clear, readable text no smaller than 28 point font; remember to limit your use of full sentences. Each slide should also have some kind of visual to enhance the communication of that content. Using APA guidelines cite your sources, including in-text citations. The professional team product includes an introduction, multiple content slides, and a conclusion, as well as a reference slide. Better products usually have about 15 to 20 slides (four or five from each student). You may need more for more complex products. More detailed guidelines on presentation techniques is provided in a document “PowerPoint dos and don’ts” in the Files section of the Course Menu.

Remember to post the TLMR (Team Leader and Member Report) in Team discussions, and in your own area along with the deliverable/ product (PowerPoint).

PSYC305 Week 7 Individual Assignment Interview Report

Cross-Cultural Realities at Work (individual interview report)

In this individual assignment, you are required to interview someone who is different from you (see criteria below) so that you may learn from the interviewee and be able to adequately reflect on the questions for analysis as given below. Please make yourself aware of questions for interview and for analysis before conducting the interview.

This interview is designed for students who are learning about diversity.

Preparation

Find someone who meets all three criteria:

at least 7 years older or younger than you are;
doing work that you may not imagine yourself doing; and
culturally distinctly different from you.

Conducting the Interview

Your goal is to get the person talking. Listen for what is said, what is implied, and what is not said. Try not to insert your opinions and experience. Use the sample interview questions as below; please feel free to add your own.

Start the interview by explaining who you are and why you are interviewing him or her. Thank the person sincerely for giving you his or her time and thoughts.Be sensitive throughout the interview regarding whether the person wants to continue.
Sample Interview Questions

Start with questions that are easy and comfortable to answer.

1. What kind of work do you do?

2. How long have you been doing it?

3. Can you describe a typical workday?

Then move to questions that require more thought and rapport with the interviewer.

1. Why did you end up doing this work? What kind of person often does this sort of work? (And would you consider yourself typical?)

2. What do you like about this work?

3. What is difficult about this work?

4. How do [customers, others in the company, etc.] treat you? What do they think about the job you do? [Adapt this question to fit your particular interview—try to get at how the person thinks he or she is treated based on his or her work.]

5. How does being a [fill in the blank with a salient cultural category: man, older person, African-American, 20-something, etc.] play into the work you do?

6. Has this work changed the way you think about yourself and about the world?

7. What are some cultural values that are important to you? [It can be family, work, or interpersonal.] Do you think these are similar to or different from mainstream American culture? Please explain your ideas.

8. What do you like best about American culture? What do you like least? [Even if the person is American, he or she will have an opinion about this question that gives you some insight about how he or she views things from his or her perspective.]

Thank him or her again.
Analysis of Your Interview and Writing Your Report

Think about your interview, the person, and his or her work. Please consider these questions as you write your report for this assignment. Make sure to present a well thought response based on your interview and these questions.

1. First, state who the interviewee is and how does he or she meet the three criteria (all three should be met).

2. What aspects of this person’s work determine or indicate his or her status relative to others?

3. What are some of the connections between this person’s work experience and gender, race, age, and/or ethnicity, etc.?

4. What kinds of attitudes, values, and behaviors does this person’s work culture encourage?

5. What attitudes and values held by this person are similar to your own, and which are different?

6. From this interview, what can give us insight into communicating across cultures or across work cultures? PSYC305 Full Course Work Latest

PSYC305 Mid Term Exam Latest

1. Question : (TCO 2) Leadership effectiveness depends upon _____ of leaders, _____ of followers, and the _____ of the situation.

Timing; pulse; memory

Age; number; notification

Height; weight; length

Qualities; characteristics; nature

Gender; race; training

Question 2. Question : (TCO 2) Vince Lombardi had a _____ personality; his followers’ goal was to be equal to their understanding of his ____.

Schizophrenic; needs

Mercurial; orders

Stoic; desires

Charismatic; values and goals

Difficult; deficiencies

Question 3. Question : (TCO 2) Problems with ____, ____, and _____ are fertile fields for emotional instability that can reduce leadership effectiveness.

Methods, procedures, and processes

Plant, equipment, and supplies

Products, environment, and government

Alcohol, money, and relationships

Education, liquidation, and infiltration

Question 4. Question : (TCO 2) ____, ____, and _____ are traits found in charismatic leaders.

Education, opportunity, and attention to detail

Training, sensitivity, and patience

Experience, collaboration, and emotional stability

Optimism, extroversion, and a sense of adventure

None of the above

Question 5. Question : (TCO 2) In ____, Stuart Levine and Michael Crom write about building trust in the workplace. His prescription includes ____, ____, and ____.

“Habits of the Heart”; respect society’s rules, trust in time, and end bitterness

“The Road Less Traveled”; never travel alone, always take a friend, and be dependable

“A Great Place to Work”; do what you love, lend a helping hand, and be considerate

“The Leader in You”; deal openly with everyone, keep promises, and care about people

None of the above

Question 6. Question : (TCO 2) The concept of _____ is relevant to leadership development because leadership effectiveness is in direct proportion to _____ and ____, which come from within the person.

Multiple intelligence; commitment and passion

Hand grip; size and strength

Interpersonal attraction; identification and need

Political alliance; confidence and pride

None of the above

Question 7. Question : (TCO 2) _____ advocated a _____ style of leadership and _____ advocated a _____ style of leadership.

Jefferson; directive; Eisenhower; non-directive

Machiavelli; directive; Lao-Tzu; non-directive

Eisenhower; directive; Patton; non-directive

Lao-Tzu; directive; Elizabeth I; non-directive

Patton; directive; Jefferson; non-directive

Question 8. Question : (TCO 2) _____ describes how difficult the leader’s job can be: “Since no important decision ever pleases everyone in an organization, the leader must also absorb the displeasure, and sometimes the severe hostility, of those who would have taken a different course.”

Peter Drucker

Margaret Wheatley

Chris Argyris

Douglas McGregor

Ken Blanchard

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Question 9. Question : (TCO 2) In the passage, “He Made Me Feel Important,” Vince Lombardi influenced his players because of his:

Physical size

Charismatic personality

Native intelligence

Personal insecurity

Job knowledge

Question 10. Question : (TCO 2) Situational factors that influence the leadership process include:

Size of the organization

Social and psychological climate

Employment patterns

Type, place, purpose of work performed

All of the above

Question 11. Question : (TCO 5) The philosophy behind the quality movement is:

People respond positively to measurements and controls.

People closest to the work usually have the experience and knowledge to come up with the best solutions to work-related problems.

People want economic security.

People need sufficient pay and benefits to sustain morale.

All of the above

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Quiz

1. Question : (TCO 2) Edwin Ghisselli’s six traits for effective leadership include all but which of the following:

Need for achievement

Intelligence

Decisiveness

Self-confidence

Social status

Question 2. Question : (TCO 2) All of the following are factors that influence the nature of the situation or the context of leadership except:

Type of work performed

Size of organization

Social climate

Employee wages

Question 3. Question : (TCO 3) _____ was a famous leader who learned tremendous leadership skills from his wife, including the idea that most people will do what they choose to do, and no amount of coaxing or force can overcome an idea or principle that is personally believed.

George Washington

Martin Luther King

Gandhi

Winston Churchill

Vince Lombardi

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Question 4. Question : (TCO 3) Employee participation has been shown to have a _____ impact on business success.

Positive

Negative

Neutral

None of the above

Question 5. Question : (TCO 5) _____ created the 14 Steps to Quality.

W. Edwards Deming

Robert Frost

Donald Dewar

Peter Drucker

Question 6. Question : (TCO 3) The servant leader shows commitment to his or her people through all of the following except ____.

Access

Communication

Support

Force

Question 7. Question : (TCO 3) Religious ethics are based on a _____ understanding of the world.

Secular

Theistic

Scientific

Phenomenological

Empirical

Question 8. Question : (TCO 5) The self-fulfilled person possesses all of the following except:

Intimacy

Goal-directedness

Accurate perception of reality

No need for privacy

Question 9. Question : (TCO 5) Survival needs that motivate behavior include all of the following except:

Sleep

Exercise

Shelter

Respect

Food

Question 10. Question : (TCO 5) Satisfaction of needs progresses according to the following sequence:

Survival, social, security, belonging, self-actualization

Survival, belonging, security, self-fulfillment, social

Survival, acceptance, belonging, love, security

Survival, security, belonging, respect, fulfillment

Question 11. Question : (TCO 3) In the years since World War II, the American workplace has become more:

Isolated

Hierarchical

Exclusive

Participative

Paternal

QUIZ 3

1. Question : (TCO 5) Physical and emotional needs that motivate behavior include:

Survival and security

Belonging and respect

Self-fulfillment

All of the above

None of the above

Question 2. Question : (TCO 5) The _____ motivational level is closely related to the nature of the work and depends on aspects of the job itself for satisfaction.

First

Second

Third

Fourth

Question 3. Question : (TCO 1) A leader’s ability to _____ and _____ is essential for leadership success.

Understand people, deal with them effectively

Understand finance, keep technically proficient

Manipulate others, retain personal power

Live a balanced life, support the arts

None of the above

Question 4. Question : (TCO 5) The importance of motivation is suggested by findings that most people believe they could give as much as _____ to _____ percent more effort at work than they now do with no one, including their own supervisors, recognizing any difference; and they also believe they could give _____ to _____ percent less effort with no one noticing any difference.

2 to 6; 2, 6

8 to 10; 8, 10

10 to 15; 10, 15

15 to 20; 15, 20

None of the above

Question 5. Question : (TCO 5) Proven policies and techniques that have positive effects on employee morale include all of the following except:

Introduce a group bonus plan

Increase the amount and types of group interaction

Assign whole tasks, including preparatory and finishing work

Eliminate rewards based on job classification

Reduce the number of hierarchical levels

Allow workers to determine their own work methods

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Question 6. Question : (TCO 5) If less than _______ percent of your job is enjoyable, there is a morale problem.

Question 7. Question : (TCO 5) A continuum of empowerment, least to most, is as follows:

Scientific management, industrial democracy, human relations training

Kibbutzim, job enrichment, collective bargaining

Suggestion box, quality circles, self-directed work teams

Quality improvement teams, safety meetings, labor/management codetermination

None of be above

PSYC305 Full Course Work Latest

Question 8. Question : (TCO 5) Unempowered is to empowered as:

Leader decides policy; people ignore policy

Roles and responsibilities defined by leader; roles and responsibilities conflicting and unclear

Check with leaders on all decisions; check with those affected on decisions

Work together to determine a standard; not concerned with standards

Leader writes performance plan; there is no performance plan

Question 9. Question : (TCO 5) (1) Define and (2) discuss the five sources and types of power (10 points). (3) Using these sources of power, illustrate clearly how a boss (or a teacher) has used their power over you in the past that either went well or did not (10 points).

Question 10. Question : (TCO 1,4)

(1) Describe the power and influence the use of effective words has in motivation and leadership. Please use specific examples from your personal experience.

(2) Describe the role of a participative leader who works with employees and does NOT impose solutions.

PSYC305 Final Exam Latest

Question 1

(TCO 3) Ethics is the study of _____ and ____.

Religion and politics

Young children and mature adults

Cause and effect

Moral judgments and right and wrong conduct

None of the above

Question 2

(TCO 3) MBO is important, but MBV, ____, is essential for leadership success.

More by verification

Management by values

Multiplying by volume

Measuring by observing

None of the above

Question 3

(TCO 3) The following are six values of caring leaders in every field and level of responsibility:

Excellence, excitement, support, efficiency, effectiveness, ease

Determination, diligence, dogma, deliberation, dependability, delegation

Honesty, consideration, responsibility, persistence, excellence, commitment

Power, position, perseverance, perception, patience, people

None of the above

Question 4

(TCO 7) The time perspective of the individualist is ____.

The present

The future

The near future

The past

Question 5

(TCO 4) Characteristics of a high performance team include:

A clear, elevating goal

Competent team members

A collaborative climate

Principled leadership

All of the above

Question 6

(TCO 4) A leader can create a high performance team by:

Showing enthusiasm for the work of the group

Making timely decisions based on group goals

Keeping people informed about progress

Putting others first and self last

All of the above

Question 7

(TCO 4) The leader as team builder does all of the following except:

Shows enthusiasm

Admits mistakes and uncertainties

Puts others first

Takes credit for work done by others

Question 8

(TCO 8) Managing conflict involves different degrees of _____ and ____.

Time and space

Personal involvement and organizational involvement

Cooperativeness and assertiveness

Detail and context

None of the above

Question 9

5 / 5 pts

(TCO 9) The workplace can include many changes in structure, tasks, and ____.

Technology

People

History

Both Technology and People

Question 10

(TCO 7) ____ and ____ are the personality factors most strongly associated with leadership effectiveness.

Agreeableness and low neuroticism

Openness to experience and low neuroticism

Extroversion and conscientiousness

Question 11

(TCO 3) Through _____ and ____, the older community passes on ethics to young people.

Modeling and socialization

Command and control

Self-study and self-leadership

Rules and regulations

Preaching and teaching

Question 12

(TCO 4) Fully functioning groups are characterized by:

Clear mission, informal atmosphere, lots of discussion

Active listening, trust/openness, disagreement is okay

Criticism is issue-oriented, never personal

Effective leadership, shared values

All of the above

Question 13

(TCO 8) Dealing effectively with diversity means:

Behaving in a way that creates trust and respect among people and gains benefits from their differences

Learning everything about other cultures in an effort to give special treatment to minority groups

Changing your way of thinking to be more like coworkers from different cultural backgrounds

All of the above

Question 14

(TCO 9) Principles to follow in developing others include:

Have a respectful attitude

Build self-esteem

Use coaching versus judging

Practice to build proficiency

All of the above

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Question 15

(TCO 9) Which of the following conditions is not conducive to growth?

People grow when there is a felt need

People grow when their plans move from general goals to specific actions

People grow when they are coerced by an autocratic leader

People grow as they move from external to internal commitment

Question 16

(TCO 9) Setting performance objectives is important in four major areas, which includes _____, _____, _____, and _____.

quantity, quality, timeliness, cost

past, present, future, continuous

personal, social, organizational, societal

sales, production, finance, engineering

None of the above

Question 17

(TCO 6) Approximately _____ percent of Fortune 1,000 companies use some form of multi-source assessment, including evaluations from employees, employers, peers, and customers. These assessments are called _____ feedback and are _____ included in an individual’s formal appraisal.

60; two-way; never

70; continuous; often

80; intermittent; usually

90; 360-degree; rarely

None of the above

Question 18

(TCO 6) Performance management skills include:

Preparation, execution, evaluation

Tasks, relationships, ideas

Reading, writing, speaking

Clearly communicating goals, coaching others to succeed, correcting poor performance

None of the above

Question 19

(TCO 6) Performance reviews should include which three steps?

Preparation, implementation, follow-up

Job design, wage administration, evaluation

Individual report, group report, organizational report

Thinking, doing, discussion

Content, process, application

Question 20

(TCO 10) Performance management is a critical element of effective leadership. One part establishes direction and clarity of assignment. It is:

Performance planning

Performance coaching

Correcting poor performance

None of the above

Question 21

(TCO 4) This question has multiple parts. Our text provides five techniques that help reduce the tendency towards groupthink in the decision-making processes. (I) Describe each technique in your own words, and (II) explain which symptoms of groupthink each technique is used to control or reduce, and why it works that way.

Question 22

(TCO 2) I. Describe the following leadership qualities: self-confidence, persistence, charisma, and integrity.

II. Use examples from our book to provide the details of how each quality enhances leadership effectiveness.

III. Explain what results from lack of each of these qualities in a leader.

Question 23

(TCO 3) List, describe, and provide an example to illustrate each of the four bases of PERSONAL power.

Question 24

(TCO 8) (I) Describe burnout. In your own words, describe the formula for burnout. Finally, discuss what leaders can do to prevent burnout in the workplace.

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