Organizational Behavior In Health Care MCQs Test Bank

1:  Defined by Allport (1935) as a “mental state of readiness, organized through experience, exerting a directing or dynamic influence on the individual’s response to situations,” this is known as a(n)
A: Cognition
B: Behavior
C: Dissonance
D: Attitude
E: Perception
2:  The Tri-Component model suggests that human attitudes have 3 factors, that are:
A: Love, Intimacy, Passion
B: Biological, Chemical, Learned
C: Physical, Mental, Spiritual
D: Behavioral, Mechanical, Mental
E: Actions, Beliefs, Feelings
3:  Festinger (1957) suggested _________ to refer to when we perceive an inconsistency between two or more of our internal attitudes or between our behavior and attitudes.
A: Attitude Shift
B: Cognitive Dissonance
C: Disequilibrium
D: Psychoneurotic
E: Perceptual Illusion
4:  Attitudes are very individual and subjective, and therefore we do not currently have ways to measure an employee’s attitude about their jobs.
A: TRUE
B: FALSE
5:  The process by which we interpret and organize sensory information to produce a meaningful experience of the world, is known as _______.
A: Attitude
B: Perception
C: Cognition
D: Intuition
E: Judgment
6:  When a person limits their processing of information by only paying attention to certain select information based on prior experience, beliefs or attitudes, this is called ___________
A: Dual Stimulation
B: Cognitive Deficit
C: Selective Attention
D: Reverse Filtering
E: Registration
7:  If we claim an outside force motivated an event this is known as ________ compared with when we assign causal factors to ourselves or a person, known as __________.
A: Extraverted; Self-serving bias
B: Internal Locus of Control; External Locus of Control
C: Internal Attribution; External Attribution
D: External Attribution; Internal Attribution
E: Public Perception Management, Internal Perception Management
8:  Preconceived thoughts or beliefs can affect whether or not we hear opinions or information that does not agree with our preconceived thoughts
A: TRUE
B: FALSE
9:  Managers make attributions about employees based on “consistency” and “distinctiveness” as well as _____________ which is “the extent to which an employee’s performance is the same or different from other employees”
A: Attributes
B: Stereotype
C: Consensus
D: Differentiation
E: Habit
10:  A hich of the following is NOT one of the “Big 5” personalityhich of the following is NOT one of the “Big 5” personality, but is therefore also perceived to be a good hospital for Gastric surgeries as well. This generalized carryover based on just one characteristic is known as __________
A: Stereotype
B: Placebo Effect
C: Horn Effect
D: Halo Effect
E: Angel syndrome
11:  When a person evaluates another person as generally low on many traits after observing poor performance on just one trait… this negative carryover effect is known as _______
A: Stereotype
B: Placebo Effect
C: Horn Effect
D: Halo Effect
E: Angel syndrome
12:  From reading about the “contrast effect” in person perception, we know that if compared to a highly attractive person, a target person will be judged as ____________ than s/he would have been if rated on his or her own.
A: More attractive
B: Less attractive
C: Neutral – contrasts have no effects on judgment of attractiveness
D: Less attractive if male, more attractive if female
E: None of the above
13:  A defensive mechanism where we attribute our own attitudes onto someone else, such as “My friend tempted me with a desert and made me go off my diet.”
A: Procrastination
B: Projection
C: Prosocialization
D: Halo Effect
E: Stereotyping
14:  Overly generalized, and typically negative, views about a group of people is known as a __________
A: Stereotype
B: Projection
C: Halo Effect
D: Pygmalion Effect
E: Sublimation
15:  Price Waterhouse v. Hopkins was a legal case where a female lawyer claimed discrimination based on gender stereotyped statements
A: TRUE
B: FALSE
16:  Another name for the “self fulfilling prophesy” where individuals tend to live up to other’s stated expectations about us
A: Stereotype
B: Projection
C: Halo Effect
D: Pygmalion Effect
E: Sublimation
17:  Employee selection can be aided by the use of _________ which is the general use of measurements of human ability, personality, potential and other factors
A: I.Q. testing
B: Personality testing
C: Psychometrics
D: Rorschach (inkblot) tests
E: None of the above
18:  It’s a good idea for a manager to hire workers exclusively based on the score of a personality test.
A: TRUE
B: FALSE
19:  Extroverts do best in quiet, non-social jobs such as computer work, while Introverts show the best job performance when they must work and present in front of large groups of people
A: TRUE
B: FALSE
20:  Which of the following is NOT one of the “Big 5” personality traits measured with personality tests?
A: Neuroticism
B: Spirituality
C: Extroversion
D: Agreeableness
E: Openness
1:  Motivation is described as the conscious or unconscious stimulus, incentive, or motives for action towards a goal resulting from psychological or social factors, the factors giving the purpose or direction to behavior.
A: TRUE
B: FALSE
2:  The three components of the process of motivation are:
A: goals, incentives, and behavior
B: behavior, wants, and direction
C: incentives, behavior and goals
D: unsatisfied need, drive, and satisfied need
3:  The content theories of motivation focus on the assumption that individuals are motivated by the desire to satisfy their inner needs.
A: TRUE
B: FALSE
4:  Process theories of motivation focus on the cognitive processes underlying an individual’s level of motivation.
A: TRUE
B: FALSE
5:  The levels in Maslow’s Hierarchy of Needs are:
A: growth, relatedness, and existence
B: satisfiers, physiological, relatedness, self-esteem, and safety
C: physiological, affiliation, safety, self-actualization, and self-esteem
D: hygiene, affiliation, safety, satisfiers, and self-actualization
E: self-actualization, self-esteem, affiliation, safety, and physiological
6:  Employee motivation has a direct impact on a health services organization’s performance
A: TRUE
B: FALSE
7:  According to Alderfer, individuals must satisfy their lower level needs, at least to an acceptable state, before the person can be motivated to achieve higher level needs.
A: TRUE
B: FALSE
8:  Managers need to be conscious of the fact that all employees are not driven by the same needs, nor is any employee driven by the same need, at the same time.
A: TRUE
B: FALSE
9:  Alder’s ERG theory like Maslow’s Hierarchy of Needs requires an individual to satisfy a lower level need for a higher-level need to become the driver of a person’s behavior.
A: TRUE
B: FALSE
10:  The three categories of Alderfer’s ERG theory are:
A: existence, relatedness, and gain
B: existence, relatedness, and growth
C: extrinsic, recognition, and growth
D: environment, recognition, and gain
11:  The frustration-regression principle of the ERG theory explains that when a barrier prevents an individual from obtaining a higher level need, a person may “regress” to a lower-level need (or visa versa) to achieve satisfaction.
A: TRUE
B: FALSE
12:  Although an employee may have multiple needs to satisfy, managers must focus exclusively on one need at a time will to be effective in motivating an employee.
A: TRUE
B: FALSE
13:  According to Herzberg’s Two-Factor theory, motivators do not include:
A: salary
B: recognition
C: responsibility
D: work itself
E: advancement
14:  According to Herzberg, the opposite of job satisfaction is job dissatisfaction.
A: TRUE
B: FALSE
15:  Hygiene factors relate to job content and motivators/satisfiers relate to job context.
A: TRUE
B: FALSE
16:  Employees will be motivated to do work that they perceive to be significant.
A: TRUE
B: FALSE
17:  Which of the following is not one of the five core motivational job characteristics identified by Hackman and Oldham?
A: skill variety
B: task significance
C: autonomy
D: feedback
E: advancement
18:  The three types of motivational needs identified by McClelland are:
A: advancement, power, and affiliation
B: power, affiliation, and growth
C: affiliation, growth, and advancement
D: achievement, power and affiliation
19:  Each content theory of motivation is separate, distinct, and unrelated.
A: TRUE
B: FALSE
20:  Maslow’s Hierarchy of Needs had a great influence on the study of organizational behavior.
A: TRUE
B: FALSE
1:  Conflict is inevitable and unavoidable
A: TRUE
B: FALSE
2:  Conflict occurs when an individual or group feels negatively affected by another individual or group.
A: TRUE
B: FALSE
3:  Although there are numerous definitions of conflict, there are two common components to most definitions: (1) perceived incompatibility of interests, and (2) some interdependence of the parties.
A: 0
B: 0
C: 0
D: 0
E: 0
4:  Because all conflict leads to ineffectiveness, managers must create an organizational culture of cooperation.
A: TRUE
B: FALSE
5:  Conflict occurs when the ideas and thoughts within an individual or between individuals are incompatible. This is an example of what type of conflict?
A: goal
B: cognitive
C: affective
D: procedural
6:  Conflict occurs when two or more desired or expected outcomes are incompatible. This is an example of what type of conflict?
A: goal
B: cognitive
C: affective
D: procedural
7:  _________________ happens when several alternative courses of action are available and when the outcome is important to the individual whether positive or negative.
A: Intrapersonal cognitive conflict
B: Intrapersonal affective conflict
C: Intrapersonal goal conflict
8:  The following is an example of what type of intrapersonal conflict, When an individual must choose an alternative that is expected to have both positive and negative outcomes.
A: Avoidance/avoidance
B: Approach/approach
C: Approach/avoidance
9:  Cognitive dissonance occurs when individuals recognize inconsistencies in their thoughts and behavior.
A: TRUE
B: FALSE
10:  _____________ occurs when the expectations associated with a work role are incompatible with the individual’s needs, values, or ethics.
A: Person-role conflict
B: Intrarole conflict
C: Interrole conflict
D: Interpersonal conflict
11:  _______________ involves two or more individuals who believe that their attitudes, behaviors, or preferred goals are in opposition.
A: Intrapersonal conflict
B: Interpersonal conflict
C: Intragroup conflict
D: Intergroup conflict
E: Interorganizational conflict
12:  A lack of communication skills combined with our personal and cultural differences, creates powerful deficits in our ability to relate to each other. Because of this broad-based inadequacy, interpersonal conflicts regularly emerge.
A: TRUE
B: FALSE
13:  There are three types of intragroup conflict: (1) relationship, (2) task, and (3) process.
A: TRUE
B: FALSE
14:  Of the four categories of intergroup conflict, which one relates authority relationships?
A: Vertical conflict
B: Horizontal conflict
C: Line-staff conflict
D: Diversity-based conflict
15:  What type of intergroup conflict may occur when supervisors attempt to control subordinates?
A: Vertical conflict
B: Horizontal conflict
C: Line-staff conflict
D: Diversity-based conflict
16:  Integration of organizations that involves extensive link