NR 505 Week-8 Assignment: Professional Presentation of Project

NR 505 Week-8 Assignment: Professional Presentation of Project

NR 505 Week-8 Assignment: Professional Presentation of Project

Description of the Assignment

The focus of the assignment is to address decreasing benchmark scores regarding customer service or quality care with the use of leadership strategies and a change model.

The following objectives will need to be addressed:

1. Provide an introductory paragraph and identify the benchmark that will be addressed for this assignment; the importance of this benchmark for the clinic’s stability; and why this benchmark has been selected. Select one benchmark from the following list:
2. Decrease in customer service score related to courtesy and friendliness of staff at Care Agency,
3. Decrease in customer service score related to staff explain my discharge instructions in a way that I understand,
4. Decrease in quality care score linked to the interventions provided at the Clinic.
5. Identify why the low scores have been attained
6. This can be a short paragraph following the introductory paragraph as to your leadership perspective as to why the low score occurred. Use your imagination and a systems approach as to why the low scores have been attained versus a blaming culture. There will be no right or wrong answer—however, it is crucial to identify why the problem has occurred to be able to move forward in addressing the problem area.
7. Describe the leadership dynamics related to how the project will be managed, specifically incorporating the following strategies:
8. The six values of the system leadership perspective; each value must be described.
9. Strategic leadership foresight, visioning, partnering, and motivating
10. Relationship based care
11. Identify the change model that will be used in addressing the problem area.
12. Describe the elements of the change model.
13. Describe how the change model is applicable for the customer service or quality indicator you have selected to improve for the Clinic’s stability.
14. Describe your role as the leader in supporting the change process.
15. What leadership skills will you utilize to lead the change effort?
16. Describe the course of action/change.
17. Who needs to be involved in creating change: List the key stakeholders that need to be involved in this change project?
18. Design the steps of the new process that will address the gaps and improve the problem area.
19. Conclusion
20. Highlight the main points of this project—the focus, leadership strategies used to create change, the change model used, and the final action plan.

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