HA540-4: Present the differences between clinical quality and customer service quality

Instructions:

· For this Assignment, you will research the differences between clinical quality and customer service quality, specifically in long-term care.

· Using the Medicare Nursing Home Compare website, research one nursing home that has a reported customer complaint.

· Provide a general overview of the nursing home (e.g., name, location, bed size, ownership, etc.)

· Discuss the overall quality of customer service offered at the nursing home (as evident by customer complaint inspection results)

· Discuss the overall quality of clinical care offered at the nursing home (as evident by recent survey inspection results)

· Discuss appropriate techniques that you would use to improve quality of customer service offered at the nursing home

· Discuss appropriate techniques that you would use to improve quality of clinical care in the nursing home.

· Be sure to include details about the complaints that you found.

· Report your findings by using one (1) of the methods below:

· 3 page paper excluding front and back matter (APA standards apply).

· Although the use of APA formatting is not required for this Assignment, proper grammar, spelling, and an APA formatted reference list of sources are expected.

*You can select any nursing home published on the Medicare Hospital Compare website. To narrow your selection, consider researching nursing homes in your community, previous places of residence, employers, competitors, or even a nursing home you would like to network with someday.

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References:

http://www.medicare.gov/nursinghomecompare/search.html

https://www.cms.gov/Medicare/CMS-Forms/CMS-Forms/downloads/cms2567.pdf

http://www.cdc.gov/nchs/nnhs.htm

part 2

HA565-1: Plan reimbursement compliance strategies.

Instructions

Discuss how individuals, professionals, and organizations use health information. How can health information improve the provision of quality? Finally, after conducting research, discuss the possible future of information technology in healthcare.

1. Title page

2. Introduction

· Discuss the importance of health information

· Discuss how individuals, professionals, and organizations use health information

· Discuss how health information may improve the provision of quality

· Discuss the possible future of information technology

3. Conclusion

4. References

Requirements

The Assignment should meet all APA standards, be grammatically correct, appropriate and consistent research citation and documentation, appropriate graphics to display data and the results of analysis, and visual materials to support presentation of the overall document.

References are to be scholarly peer reviewed resources ONLY, with a minimum of four (4) references.

HA540-4: Present the differences between clinical quality and customer service quality